Effective Date: 10 March 2025

1. Shipping Areas
We currently ship within South Africa. Unfortunately, we do not offer international shipping at this time. Delivery to remote areas may take longer than standard shipping times.

2. Shipping Fees
Shipping fees are calculated at checkout based on your location and the weight of your order. Free shipping may be available for orders over a certain amount, as indicated on our website.

3. Processing & Delivery Timeframes

• Orders are processed within 4 business days (excluding weekends and public holidays).
• Delivery typically takes between 7 – 10 business days, depending on your location.
• Orders placed after 16:00 will be processed the following business day.

4. Courier Partners
We use reliable courier services to ensure your order reaches you safely. Once your order has been shipped, you will receive a tracking number via email or SMS.

5. Delivery Address
Please ensure that the delivery address provided is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

6. Order Tracking
You will receive an email or SMS with tracking details once your order has been dispatched. You can track your order using the provided link or tracking number.

7. Delays & Issues
While we strive to deliver your order on time, unforeseen delays may occur due to weather, courier issues, or other external factors. If your order is significantly delayed, please contact us at info@wedostuff.store.

8. Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 30 days of the expected delivery date so we can assist in resolving the issue.

9. Returns & Refunds
Please refer to our Return & Refund Policy for information on returning items and obtaining refunds.

For any shipping-related inquiries, feel free to reach out to us at info@wedostuff.store.