At We Do Stuff (Pty) Ltd, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase or experience any issues, please review our refund and returns policy below.
All fragrances are subject to availability. All fragrances prices are subject to change. All fragrances are while stock lasts since products are sold swiftly.
Unfortunately, there is STRICLY NO refunds or returns on Fragrance products.
All products sold by We Do Stuff come with a 6-month guarantee from the date of purchase. If your item is defective or malfunctions within this period due to a manufacturing fault, we will offer a replacement or repair at no cost.
Defective or Damaged Items: If your product develops a fault within 6 months of purchase, please contact us at info@wedostuff.store with proof of purchase and a description of the issue. We will arrange a repair, replacement, or refund as applicable.
Incorrect or Faulty Items on Arrival: If you receive an incorrect or damaged item, notify us within 7 days of receiving your order. We will arrange for a replacement or refund upon verification.
Non-Defective Returns: If you change your mind, you may return unused and unopened products within 14 days of purchase. Return shipping costs will be the customer’s responsibility, and a restocking fee may apply.
Refunds will be processed within 2 business days after receiving the returned item.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
The guarantee does not cover damage caused by misuse, unauthorized repairs, accidental damage, or normal wear and tear.
Certain products, such as software, consumables, or hygiene products, are non-returnable unless defective.
For any return or refund requests, please contact our customer service team at info@wedostuff.store
